London Chamber Adjudication Service LCAS
What is Adjudication
Adjudication involves a trained adjudicator evaluating the documents and evidence presented by both the customer and the company to make a decision. The adjudicator considers the relevant laws pertaining to the dispute. If the customer accepts the adjudicator’s decision, it becomes binding on both parties. However, if the customer rejects the decision, it holds no binding effect on either party.
Download Rules, Guidance, Terms and Conditions for the Which? Trusted Traders Adjudication Scheme
Application process, form and costs
Download the Application Process, Booking and Costs Form to apply for the Which? Trusted Traders Adjudication for the Motor Vehicle Service and repair, home appliance repair and home improvement.
Download the LCAS Booking Form for the Which? Trusted Traders Adjudication Scheme
Submit to adjudication@lcam.org.uk with supporting documentation.
For large documents, please contact LCAM to provide alternative arrangement.
CTSI Approval
TBC by CTSI
Complaints Process
LCAM sets high standards across its full range of services. It aims to be consistent and to deliver a professional service. However, it recognises that on some occasions there may be concerns raised. Communication of such occasions is essential to maintain LCAM’s quality of service and serves to strengthen its relationship with all those who use the service.
